Privacy Policy

Last updated: July 2021

1. Introduction

Welcome to our privacy policy. What follows is our plan of action pertaining to the protection of your privacy. We respect your privacy and take the protection of personal information seriously. The function of this policy is to outline the way in which we collect, store, use and protect information that can be associated with you or another specific natural or juristic person (personal information).

2. Who we are

This Privacy Policy applies to, but is not limited to, all products, applications, services and websites offered by Win Accounting/WinAcc. Win Accounting is a brand/product of eADS DIRECT CC, trading as DS Software Developments Services.

3. Your consent

By creating an online account and/or submitting your details and/or using and/or purchasing the products and services we offer (including free trials), we imply that you consent to our collecting and using of personal information for that specific reason only.

If we ask for your personal information for a secondary reason, we will either provide you with an opportunity to say no, or ask you directly for your expressed consent.

4. Defining personal information

For the purposes of this policy “personal information” shall be defined as detailed in the Protection of Personal Information Act of 2013 (“POPIA”). Personal information “means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person”.

The Protection of Personal Information Act of 2013 (“POPIA”) is available here: POPIA.

5. How we collect your personal information

To the extent permissible under applicable law, we collect personal information about you and any other party whose details you provide to us when you:

• register to use our websites (including, but not limited to, the general Win Accounting website, the Win Accounting Shop website, and/or the Win Accounting Help website), applications, products and/or services (including free trials); this may include, but is not limited to, your full name (including business name), your email address, your contact number, and country/province of residence. We may also ask you to provide additional information about your business and your business/professional preferences; 

• place an order using our websites, applications, services and/or third party social media websites; this may include, but is not limited to, your full name (including business name), your email address, your contact number, and country/province of residence; 

• use of our applications, which may include the collection of metadata; 

• complete online forms, enter competitions and/or promotions, partake in our surveys, post/comment on any of our blogs and/or forums, download of information such as white papers and/or guides, or participate in any other interactive areas that appear on our websites and/or within our applications or services; 

• interact with us through chatbots and/or website popups; 

• interact with us using social media; 

• contact us in any offline method, for example by telephone, fax, SMS or email. 

We may also collect your personal information in instances where you only partially complete and/or abandon any information inputted into our websites and/or other online forms. This information may be used to contact you to remind you to complete any outstanding information and/or for marketing purposes.

We also collect information from your devices (including mobile devices) and applications you or your users use to access and/or use any of our websites, applications or services. We may do this using cookies or similar technologies. You may determine cookie use independently through your web browser settings.

6. How we use your personal information

To the extent permissible under applicable law, we use your information to:

• provide any information and/or services that you have requested, or any applications or services that you have ordered;
• enable you to create a personal profile on our website(s);
• compare information for accuracy;
• manage our relationship with you (for example, support activities and customer services);
• contact you to see if you would like to take part in our customer research;
• communicate information to you regularly, for example through newsletters;
• compile and maintain the website and client database(s);
• register and/or authenticate users of and/or visitors to the websites;
• identify and take reasonable measures to prevent fraudulent uses of, or access to, the websites and/or applications;
• compile non-personal statistical information about browsing habits, click patterns and access to the websites;
• participate in affiliate marketing relationships by tracking visitor origin through the use of cookies;
• deliver targeted advertising, marketing and/or information which may be useful to you, based on your use of our applications and services;
• track client database size and growth; and
• comply with any other of our regulatory or legal obligations.

7. Disclosure of your personal information

We do not share your personal information with any unaffiliated third parties, except as necessary to comply with the reasons for which we use your personal information (see How we use your personal information above), and/or as required or permitted by law or professional standards.

8. Right to request access to your personal information

You are entitled to know what kind of personal information we have about you, to correct it, and to opt out of marketing.

You can request access to the information we have about you or correct your personal information by contacting us at accounts@winacc.com.

It can take us up to 21 days to respond to your request as there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.

9. Storage and security of information

Your information is kept secure by taking appropriate technical and organisational measures against its unlawful or unauthorised processing, and against its accidental loss, damage or destruction. Our best efforts will be taken to protect your personal information, but we cannot guarantee the security of your information which is transmitted to our websites, applications and/or services via an internet or similar connection. If we have provided you with a password (or you have chosen one) to gain access to our websites, applications and/or services – keep this password safe; we will not share this password with anyone.

If you suspect that your account has been compromised, kindly contact us at accounts@winacc.com.

10. How do I withdraw my consent?

If after opting in, you change your mind, you may withdraw your consent for us to contact you and/or use your personal information by contacting us at accounts@winacc.com.

You may also choose to unsubscribe from our marketing mailing list by clicking the “Unsubscribe from this list” link at the footer of all our emails.

11. WooCommerce and Third-Party Payment Gateway

Our store is hosted on WordPress, using WooCommerce as the e-commerce platform that enables us to sell our products and/or services to you. All personal information recorded through WooCommerce is securely stored in our host’s database. No payment and/or card information is stored by WooCommerce, as we make use of PayFast, a trusted third-party payment gateway platform.

11.1 “PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.” Read more about PayFast’s security and fraud protocols here.

12. Changes to this Privacy Policy

We reserve the right, in our sole discretion, to modify and/or amend this privacy policy at any time. You therefore agree to review the Privacy Policy whenever you visit our websites for any such changes. Changes and clarifications will take effect immediately upon their posting on the website and/or updating of this document.

13. Questions and contact information

If you would like to access, amend or remove any personal information we have about you, register a complaint, or want more information, you can contact us at accounts@winacc.com; or by mail at:

eADSDIRECT CC

P O Box 2246, Somerset West, 7129